Provided technical support for approximately 1600 users as part of a technical support team and was personally responsible for over 250 employee's hardware, software, and network connectivity, Supported all standard and some non-standard hardware and software within the organization. Not every Network Technician resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Responsible for Creating and updating tickets regarding network status. If you have the space to include it, you should. Perform tasks of installing and terminating cables along with labeling and testing in support of engineered network infrastructure work packages, Provide network connectivity for daily and planned mass user moves. Diagnosed clients computer issues remotely on the network using Windows Remote Desktop application and created hardware profiles for laptop clients. Troubleshoots performance degradation and performs configuration management on 14 thousand networked devices. Configured and maintain wireless mobile devices, including Blackberries and IPads. Maintained a total calls 15 to 20 per day. Performed Windows NT and 2000 server builds for hardware and OS installation. Utilized OSPF routing protocol configured to 5 areas. Supported replacement of VAX VMS hardware network to Microsoft Windows based network for BBS and CBS simulation systems. Created user accounts, and security groups, assigned permissions, deployed client workstations to network. Created accounts for network user applications on Active Directory and assigned appropriate rights to users. Network Support Technicians, also referred to as Computer Support Technicians, troubleshoot computer issues, answer employees' technical questions, and provide general technical support. Acted as a point of escalation to the customer during outages. Manage user accounts for network and applications, to include password resets for staff. Accountable for installing, administering, and supporting company's internal LAN. Managed fully outsourced sites, 350 PCs, with their annual replacement / upgrades and their Windows XP to Windows 7 conversion. The ability to escalate issues … Network Support Technician Job Description. Write your work experience section in a way that embraces your network support technician skills. Installed, configured and troubleshoot all POS Systems. Provided 1st and 2nd level desktop support for 800 users. Configured and installed new hardware and software for users. Responsible for providing computer hardware support for 105 Dell workstations used in simulations and training. Conferred with vendors to develop, test, evaluate, and install enhancements. Tailor your resume by picking relevant responsibilities … Assisted in multiple installations of Cat 5 and Cat 6 cabling, patch panels, hubs, switches and routers as needed at multiple client locations. Provided hardware and software support, troubleshoot and repaired network computers. Executed proper removal of network elements while avoiding an out of service condition for multiple customers. Performed troubleshooting on network hardware failures to resolve issues. Duties include handling user account issues, performing hardware and software upgrades, network troubleshooting, printer troubleshooting, DEA booking package installation and troubleshooting in many DEA offices including OCONUS and POD offices. Visit for more samples. Maintained and supported one floor of the Nortel Networks, Inc., Sunrise building. Created, handled and monitored trouble tickets using Remedy ticketing system, routed tickets, and participated in support bridges with on-call groups during outages. Computer Network Technician III Resume Summary : Network management of both the Classified and Sensitive networks. Provide network consulting and support for over 800 users. Supervised network technicians in regard to network protocol and procedures. Respond to emergency network outages in accordance with business continuity and disaster recovery plans. Network Support Technicians, also referred to as Computer Support Technicians, troubleshoot computer issues, answer employees' technical questions, and provide general technical support. Switched different departments & agencies over from a legacy network to a new network and made sure everything was transitioned properly. See our sample Network Technician Cover Letter. Scheduled and performed hardware installations, maintenance and documentation in house and off-site. Investigated WAN circuit outages and worked with multiple commercial carriers (AT&T, Verizon, and Sprint) as well as Government entities (DISA) to resolve issues. Looking for cover letter ideas? This section, however, is not just a list of … Maintained the latest patch/firmware builds across all managed network devices, Provided technical assistance to new and contracted employees/technicians. Deployed security updates on workstations and servers. For more information on what it takes to be a Network Support Technician, check out our complete Network Support Technician Job Description. Take incoming phone calls and emails from users regarding Lotus Notes Administration. This document is an ideal reference for most Telecom positions.The resume uses a paragraph … Cut to the chase: Of all available network engineer resume … The section work experience is an essential part of your network technician resume. Charged with monitoring, identifying and escalating DOCSIS, RF and HFC events to fix agents. Choose the Best Format for a Network Engineer Resume . Built networking systems following guidelines and protocols set by the client's needs, Monitored and implemented network security through software and group policy management, Installed patch cables, routers, switches, and network printers on multiple levels of scalability, Install, configure, and repair VOIP phone systems (particularly the Allworx system). Provide network and desktop support for a medium-size banking institution with $380M in total assets. Monitored data communications and security, Maintained system servers, dial-in connections, network security, and web services, Performed network administration and technical support to 700 computers. Maintained, installed and configured Cisco wireless console and access points, 2960 switches and 6513 core switch. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Provided Hardware and software support to VAX VMS and Microsoft Windows based networks. Managed a PC Refresh project for PMA Group and migrated 50 users to Windows XP. Created procedure documentation, network diagrams and floor plans. Created new or modified existing workstations and other IT devices in Active Directory and DHCP. Objective: Looking for a position of a IT Network Technician Experience: Network Lab Technician … Maintained IT department Inventory using various database tracking utilities. Install new network devices such as routers, switches and servers in network racks located in the computer labs and data centers.