Well-versed in greeting visitors, scheduling appointments and verifying insurances. Provided information about the hotel services, attractions in the community and responded to guests' complaints. Operated the telephone switchboard station in order to answer calls. The vascular surgeons and staff at Michigan Vascular Center are leaders in innovative vascular care, first and foremost in vascular health in mid-Michigan for over fifty-five years. Collaborated with administrators and department managers to convert health records and electronic medical records to new system. Spend one week every summer working at the camp for school-aged children. Other industries might become more reliant on technology and less in need of human gatekeepers. Managed database for over 1,000 employees to make sure all staff members have the correct access levels. Utilized great communication skills to check patients in and out. Managed patient records, billing, insurance claims & follow-up Accomplishments Reorganized filing system and front office for new business. 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Worked directly with accounts payable director to obtain, collect and bill patient accounts. Received several performance awards for Outstanding Guest Services. Scanned daily clinical documents, charge tickets and daily collections/deposits. Let's find out what skills a Front Desk Receptionist actually needs in order to be successful in the workplace. Answered phones in a busy environment and greeting customers to accept payments for their accounts for the oil/fuel bills. Answered phone, kept track of messages, emails and faxes, scanned patient files and records. Maintained daily contact with insurance companies by phone to discuss patient insurance eligibility. Maintained a clean reception area, including lobby and patient rooms. Completed end of shift communications to the other staff members, giving them detailed information about problems or situations. Ordered office supplies/ Distributed mail/ Documented new business. Observed strict confidentiality within HIPAA guidelines. Applied the Four Seasons Core Standards of Guest Service to convey and ensure accurate billing during the check-in and out processes. Managed front office and supervised office personnel while performing all aspects of front desk and back office duties, including billing. You should embody your company’s ideals, both in your behavior and in your appearance. Managed check-in desk, interacting and assisting approximately one hundred members. Communicated with guests of their experience and asked for recommendations on any possible improvements. Greeted all incoming students, families and guests respectfully and professionally, directing them to the appropriate departments. Receptionist/Front Office Min Salary Rs. Cleaned, and maintained breakfast area, lobby, front desk areas. Answered phones & direct calls: received mail and packages for employees. Maintained the front office by greeting patients, vendors, and employees. Collected patient's co-pays managed daily cash draw and bank deposits* Excellent customer service satisfaction as it relates to registration process. Cleaned GI scopes/scheduled appointments/data entry patient Medical Records/answered patient calls/called patients for rescheduling/handled co-payments/photocopied/faxed/greeted patients. Verified insurance eligibility, scheduling appointments, and checking out patients. Their workplaces are typically located in high-traffic areas, and they might have to deal with unpleasant customers, clients, or situations. Answered incoming telephone calls, making new appointments and taking messages. Maintained routine communication with various insurance companies in order to verify insurance coverage for patient treatment. Received and screened a high volume of internal and external communications Managed the day-to-day calendar. Posted charges to the guest accounts that have not been posted or were incurred on the night audit shift. Verified medical insurance coverage, maintained financial statements, received Co-payments and entered daily payments in computer an maintained monthly currency. Practiced communication and negotiating skills by giving tours to potential members and negotiating rates. Processed patient payments based on insurance guidelines. Registered new members, handled fees and payment concerns, took phone calls, cleaned and maintained gymnasium. Handled medical files (making notations, sorting, and filing). Scheduled or re-scheduling patients office or procedure appointments. Managed front desk responsibilities such as greeting clients, visitors and vendors, answering inquiries and operating switchboard telephone lines. Operated telephone switchboard to answer, screen and forward calls, took messages, and scheduled appointments. Download the receptionist resume template (compatible with Google Docs and Word Online) or see below for more examples. Overall, job growth for receptionists in healthcare industries is anticipated to be about 9% from 2016 through 2026, which is about average. Answered phones with professional phone ethic while scheduling patients with their next dental appointment. CAMP HAPPINESS, Albany, NYVOLUNTEER COUNSELOR (June 2009—Present). Developed communication skills by extracting information from patients and relaying to physicians. Developed, implemented, maintained and evaluated guest service standards and registration. Answered, screened and forwarded 100-150 incoming phone calls a day while providing basic information when needed. Served patients by greeting patients and visitors, as well as assisted with any information needed via phone/email/person. Helped in the process of switching the office over to EMR as they merged with another practice. Provided front desk coverage, including answering phones, taking messages, making copies, faxing, filing and taking payments. Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality. Created new patient accounts and entered patient demographics and insurance information in Revolution. Monitored incoming inquiries and ensured proper check-in procedures were followed. Resolved customer service issues with expediency in high volume environment. - Greeting Clients 10000 Max Salary Rs. Managed communication between therapists and Primary Care Physicians to provide optimum patient care and satisfaction. Welcomed patients and visitors verified appointments and assisted new patients with appropriate paperwork. Served as an ambassador to the hospital in greeting patients and their families. Cleaned rooms, answered phone calls, booked rooms, cleaned lobby, answer phones, inventory. Filed claims with dental insurance companies. Developed excellent communication skills; also cross-utilize for Magic Kingdom Parade Audience Control. Managed maintenance complaints and customer complaints among other managerial duties. Maintained patient confidentiality while assisting staff members and physicians. Provided exceptional guest experiences with a positive attitude. Responded to guest questions relating to issues and/or problems regarding transportation, hotel services, and local events. Answered telephones and gave information to patients, sent messages through EMR system. Transmitted and received messages using telephones, telephone switchboards, and two-way radios. Converted all paper charts into new EMR system and liaised between patients and their referring doctors to gather necessary data. Performed secretarial duties such as answering phones, emails, and scheduling patients. Utilized the Electronic Medical Record (EMR) application for all patient medical information. Completed the end of the day balances through the night audit and counted the cash drawer. Verified insurance, collected co-payments, posted charges to patient files, and reconciled monetary day sheet. Managed the front desk area, including keeping the reception area neat and in an organized fashion. Released medical records, assessed patients and documented medical history, reviewed paperwork and data entry. Created PowerPoint presentations for marketing and communication department. Provided clerical support to Physician Assistants and physicians. A receptionist is an employee taking an office or administrative support position. Collected and posted patient payments, maintained accounts receivable and mailed bills to patients. Answered incoming calls with proper greeting while providing information, transferring calls and taking messages as necessary. Utilized multiple applications to successfully welcome Guests and check-in accordingly. Answered phones; insurance verification; claim submission; posting of insurance and patient payments. Utilized knowledge of medical terminology with patient files. Managed the receptionist area, greet visitors and managed telephone switchboard. Performed receptionist tasks such as paperwork filing, answering the phone, greeting guests and helped with any spontaneous errands. Comfortably used computer-based customer service system. Apply to jobs in United Arab Emirates and Post your resume now on Vacancies Displayed administrative support and clerical support. Executed administrative tasks including updating billing information, processing holds, and addressing customer complaints and cancellations. Filled in at front desk greeting customers & giving them info about meeting times, etc. NATIONAL POWER AND GAS COMPANY, Albany, NYCUSTOMER SERVICE REPRESENTATIVE (May 2011—October 2012). Ordered supplies, prescription refills and communicated with bookkeeping staff to gather information on current patient accounts. Provided translation services and established clear communication between medical staff and patients. Managed clerical and administrative duties including scheduling appointments, assisting clients, faxing, photocopying, filing and managing office documentation. Demonstrated knowledge of HIPAA and Security by appropriately handling patient information. Increased hotel revenue by maintaining financial reports Assisted with checking/scheduling patients with scheduled/available appointments. Compiled statistical information for special requests. Schedule and attend meetings and take minutes. Checked people in and out of hotel, made reservations, light housekeeping, night audit. Posted charges and payments received from all insurance payers and patient payments. Facilitated patient discharge process, collected patient demographics and insurance information. Distributed documents to appropriate staff. Verified Medical Benefits Eligibility for New Patients. Prepared weekly and monthly reports with the use of PowerPoint and Excel spreadsheets. Provided daily supports as the company's only bilingual French/English customer service representative. Handled all monies and credit card transactions while keeping lobby clean. Greeted customers in professional manner and facilitated check-in and check-out process as appropriate. Performed administrative functions, including greeting patients, verifying appointments, and answering phones. Collected and accurately processed payments and prepared bank deposits. Prepared and kept accurate records of all inventory, sales, daily income, as well as bank deposits. Safeguarded patient privacy and confidentiality according to HIPAA and other privacy laws and guidelines. Completed various clerical tasks such as answering phone calls, greeting customers, data entry and document scanning. Greeted customers up on entering establishment, ascertained customers wants and needs, escorted them to residents staff members. Obtained demographic and insurance information and updated all information as needed into the computer system. Worked consistently with customers day to day and met their needs with a positive attitude at all times. Performed general administrative and clerical support functions. Displayed excellent communication skills and ability to interact effectively with clients. © The Balance 2019. Greeted patients, telephone communications, scheduling patients for treatment sessions, billing, and general office duties. Prepared end of month accounting, general clerical support while making the facility presentable at all times. Answered televisions, direct calls, and take messages. Balanced cash drawer and credit card machine, prepared cash deposit and closed out credit card transactions each day. Provided clerical support to VP of Enrollment Services, Associate & Assistant Directors, and 5 Admission Counselors. Updated patient accounts and information on a daily basis in the emergency room. Answer phone and direct calls to correct room. Maintained excellent customer care while checking patients in and scheduling appointments for follow up examinations. Whether you are a new hotel receptionist or a veteran front desk worker, this is a great course to take. This can vary among businesses that remain open on weekends, holidays or evenings, however, such as medical facilities. Worked closely with MS Word, PowerPoint, Excel, and data entry. 105571 for Student level of experience for Full-Time job. Exemplified organization management by scheduling appointments, filing patient charts, and screening emergent and non-emergent calls as required. Provided quality customer service and resolved problems with positive solutions Night auditing and daily reports Security. 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