1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. In order to have the best experience on Aetna.com, Javascript needs to be enabled. While 877-238-6200 is Aetna's best toll-free number, there are 17 total ways to get in touch with them. Is Aetna Health Insurance Good? Fitness discounts: 1-800-298-7800. If this happens with a call to Aetna customer service, don't fret. Customer Number 877-238-6200 - by the Numbers Phone number to dial 877-238-6200 The reason customers call 800-952-2700 is to reach the Aetna Customer Service department for problems like Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage. Hartford, CT 06156 381 Aetna Customer Service jobs available on Indeed.com. This is Aetna's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna agent. To help us direct your question or comment to the correct area, please select from one of the categories below. USA, 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. aetna customer service phone number Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a … Inc. Learn how to change your browser settings to enable Javascript. Sharing is what powers GetHuman's free customer service contact information and tools. Aetna is a major health insurance and benefits company in the United States. Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). General pharmacy questions: 1-888-792-3862. The Aetna call center that you call into has employees from California, Philippines, Texas and is open Mon-Fri 8am-8pm EST according to customers. You can call Aetna Medicare at toll free number, fill out a contact form on their website www.aetnamedicare.com. Answer YES if you get Aetna coverage through your job or your spouse’s job, or if you have an Aetna Medicare plan. Aetna Customer Service Phone Number Phone Number: 1 (800) 738-7674. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Having the facts in front of you will make it easier to stay on topic when you contact Aetna again. First, review the notes that you took during your call. We want to make it easier for you to live healthier. Medicare Helpline Website: Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call our National Dentist Line at 1-800-451-7715 or visit Information about Aetna Dental Networks. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Please keep sharing your experiences so we can continue to improve this free resource. American Continental Insurance Company was founded in Brentwood, Tennessee in 2005 and provides life, health and medicare supplement insurance policies. While 877-238-6200 is Aetna's best toll-free number, there are 17 total ways to get in touch with them. You can help! Yes Aetna postal address: Aetna Inc. Farmington Ave.Hartford, CT 06156. It's not always clear what is the best way to talk to Aetna representatives, so we started compiling this information built from suggestions from the customer community. Plan Name. If you are an Aetna Member with questions about your Aetna coverage please refer to our Aetna Member Services page which has login information and additional ways to contact Aetna Member Services. Aetna® Vital Savings 7400 Gaylord Parkway Frisco, TX 75034. Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. ET. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Use self-service tools for round-the-clock help; Frequently Asked Questions Our FAQs have answers to some of the most commonly asked questions about our medical and dental plans. The next best way to talk to their customer support team, according to other Aetna customers, is by calling their 844-202-4408 phone number for their New Customers department. Have a way to take notes during your call. Pharmacy mailing addresses. Aetna Inc. 151 Farmington Avenue Hartford, CT 06156. Available: call now & skip the wait! It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Learn more >, If your browser is in Private mode, pages that use personal or geographic information may not work. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Aetna Inc. Open Enrollment begins on October 1, 2020. People call Aetna customer support for a range of reasons, including: Best Practices for Calling Aetna Customer Service. Each insurer has sole financial responsibility for its own products. 2021. Aetna Dental Access ® Network: 1-877-698-4825. We respond to messages from 8am-6pm EST, Monday-Friday. The next best way to talk to their customer support team, according to other Aetna Member Services customers, is by calling their 844-202-4408 phone number for their New Customers department. Aetna offers live chat and email customer service options to its members. What Should You Do If You Have an Unsuccessful Call with Aetna? Most Searched. Sometimes, customer service calls don't go the way you want them to. Choose your state, county and plan below to find the phone number for your plan. 1-800-US-AETNA (1-800-872-3862) between 8:00am and 6:00pm ET. Get guidance for specific issues. Please consult with the respective plan detail page for additional plan terms. Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. I cancelled my policy AHL******* I am wanting to get it reinstated. Aetna has different contact information for different programs and services. Aetna SilverScript Prescription Drug Plans (PDPs) 1-866-235-5660 ${tty} 7 days a week, 8 AM to 8 PM 2019 and earlier (non-SilverScript) Prescription Drug … Average Customer Rating. To speak to someone about your Texas Health Aetna coverage, please call the Member Services phone number on your member ID card. For other language services. Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Make sure you are calling the correct number. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Details: Phone number. Aetna and Banner Health provide certain management services to Banner|Aetna. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns. Aldi Customer Service; AT&T Customer Service… Shortcut: N/A - Edit. 2020. Contact an Aetna … tried to use chat, no go sinc... Would like a copy of our contract with Aetna to be sent to our office. Phone number. In general, callers to Aetna are satisfied with the service that they receive. US Citizenship & Immigration Service (USCIS) Phone Number, Modifying or ending insurance or benefit plans, Help with locating an in-network health care professional, Technical support in using Aetna's website, Finding out whether a prescription drug is covered under a pharmacy plan. Aetna dental plans are not considered to be qualified health plans under the Affordable Care Act. Phone Number; Aetna Number; Aetna Number. Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage.Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day.If you need help in a language other than English or Spanish, say ... aetna phone number customer service If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers. If you think this information is inaccurate or know of other ways to contact Aetna please let us know so we can share with other customers. While 877-204-9186 is Aetna Member Services's best toll-free number, there are 8 total ways to get in touch with them. Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. Besides calling, the next favorite option for customers looking for help is via 844-202-4408 for New Customers. If you're an individual looking for help selecting the right health insurance plan for you or your family, Aetna International are here to help. Why Do People Call Aetna Customer Support? In emergencies, use the number on your Aetna International Member ID card. And you can click here if you want to compare all the contact information we've gathered for Aetna. Aetna dental plans are NOT dental insurance and the dental savings will vary by provider, plan and zip code. Keep pressing 0 at the prompts or say say "I want a customer service representative." Member Services To speak with a representative, call us at 1-877-459-6604. Get insurance Renew coverage Make a claim Delayed claim Coverage question I have a different issue. Common problems addressed by the customer care unit that answers calls to 877-238-6200 include Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. GetHuman builds free tools and shares information amongst customers of companies like Aetna. Aetna offers live chat and email customer service options to its members. Learn more. For language services, please call the number on your member ID card and request an operator. State. Aetna Medicare Customer Service Phone Number (855) 335-1407, Email, Address Write review If another call to Aetna does not resolve your issues, try a different way of getting in touch. Write a review / comment . Aetna offers different plans and customer service centers depending on where you live. Questions About Your Benefits? If you prefer to contact Member Services with this public form, please complete the information below. There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally: How do Consumers Feel About Calling Aetna Customer Service? The Provider Service Center helps with contracting, patient services, precertification and many other questions. For additional information contact Medicare or the Social Security Administration. Example: HMO, Life, Dental or PPO Medical : Billing/Account Reconciliation Questions: Phone: 888-287-4206 or email us at MA SG Plan Sponsor Inquiries Fax: … Here’s how you can learn more about your Aetna health plan options: • Visit the Health Plans page of this website • Call Customer Service at 1-866-851-0754 • Check out local Open Enrollment meetings • Attend a webinar now. Links to various non-Aetna sites are provided for your convenience only. As far as we can tell, Aetna has call center locations in California or Philippines or Texas and you can call during their open hours Mon-Fri 8am-8pm EST. Contact Us - Health Care Providers | Aetna. Fax. 151 Farmington Avenue I still haven't received my card for aetna supplemental f plan. My wife has had her member account tampered with at Aetna. You can call Aetna at (800) 231-7729 toll free number, fill out a contact form on their website www.aetna.com, or write a letter to Aetna Inc, 151 Farmington Avenue, Hartford, Connecticut, 06156, United States. Contact Aetna Member Services with questions. Next, call Aetna back. 1-860-273-0123. Before calling, assemble necessary information and documentation. No. Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. aetna better health customer service phone And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Do you have Aetna insurance through an employer or are you a Medicare member? >. This question helps us get you to the correct log-in screen. Learn more about private mode. We respond to messages from 8am-6pm EST, Monday-Friday. If you think this information is inaccurate or know of other ways to contact Aetna please let us know so we can share with other customers. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Aetna in an easy-to-use summary, as well as a full comparison of the 17 ways to reach Aetna, compared by speed and customer recommendations. The company became part of the Aetna family in 2011. Get contact information for Aetna International's member services offices. Member name and ID number (from the member's Aetna International identification card) Name of the member's employer; Complete description for each procedure; Patient name; Complete name and address of the provider ; Date of service for each procedure; Amount charged for each procedure, including the currency; Amount that you have collected from the patient, including the currency; … The Corporate Headquarters phone lines are staffed Monday through Friday, 8 a.m. - 6 p.m. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day. You can also log in to your secure member website to find a phone number that will direct you to a representative who is more familiar with your specific coverage. Contacting Aetna. Phone. Box 981106 El Paso, TX 79998-1106 . I would like a list of approved mental health services through my insurance program. Medical Provider Credentialing Customer Service. For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862). Short Description: Aetna is among the whole world’s largest healthcare firms which supply consumer and conventional managed healthcare goods and services. What Can't Be Resolved With a Call to Aetna Customer Service? Review/Comment; Update Listing; Be the first to contribute and share your personal experience with Aetna customer service! Aetna.com works best with Internet Explorer 11 and above, and does not work in compatibility mode. General questions: 1-877-698-4825. Aetna Customer Service Number: (800) 264-4000. County. This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. Our representatives can help: Answer questions about benefits coverage; Find network providers; With ID card requests and … Mail. In total, Aetna has 13 phone numbers. Continue. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Learn more >, Aetna.com works best with Safari 8 and above. In short, the two companies are not related. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. 877-238-6200: Customer Service. Do you have Aetna insurance through an employer or are you a Medicare member? What Kind of Issues can Aetna Customer Service Representative Resolve? Details: Phone number 1-800-US-AETNA ( 1-800-872-3862 ) between 8:00am and 6:00pm ET This is the phone number for the Corporate Contact Center, they do not have access to member accounts but they can provide Aetna Member Services contact information. The firm targets medical direction capacities, disability plans, long-term care strategies, … Aetna and CVS Pharmacy® are part of the CVS Health family of companies. We're here to help! While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues. You have options for getting answers to your questions or issues resolved. You can also call us at the number on your ID card for personal service. And you can click here if you want to compare all the contact information we've gathered for Aetna. Contact Aetna customer service. You can also leave a message, or schedule a call back. See if our plans are right for you Medicare Advantage and Prescription Drug Plans ${dynamicPhone} (TTY: 711), ${hours} Medicare Supplement Insurance plans 1-800-358-8749 (TTY: 711), Monday to Friday, 8 AM to 8 PM ET Employer or Group coverage 1-800-307-4830 … The next best way to talk to their customer support team, according to other Aetna customers, is by calling their 844-202-4408 phone number for their New Customers department. 844-202-4408: New accounts. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements. Health Details: This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback.Common problems addressed by the customer care unit that answers calls to 877-238-6200 include Delayed claim, Make a claim, Coverage question, Get insurance, Renew … Vision discounts: 1-800-793-8616. Aetna Phone Number | Call Now & Skip the Wait. I can never... can't login, called technical support can't reach anyone. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna. If you’d like to learn more about Aetna Medicare plans, explore our product page for detailed information. For Dental service. Aetna Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews . We've created these shortcuts and apps to try to help customers like you (and ourselves!) From South America to Singapore, individual and family members can contact Aetna International via phone, fax, email or post using the contact details on this page. Join us in a conversation about the future of healthcare. Aetna, Inc. 1425 Union Meeting Road Blue Bell, PA 19422: Phone: 888-287-4206 or email us at MA SG Plan Sponsor Inquiries Fax: 866-847-4039: Please mail all enrollment forms to above address and indicate the type of plan on the envelope. I have received absolut... Aetna has the wrong name for my business and my company's NPI number. Aetna Medicare P.O. Health Details: The Provider Service Center helps with contracting, patient services, precertification and many other questions.HMO and Medicare Advantage - 1-800-624-0756 Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) Voluntary plans - 1-888-772-9682 Worker’s comp - 1-800-238-6288 ASA and Meritain - use phone number on … Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan. They are unable to resolve these issues on your behalf. Read the FAQs. [Customer Ratings & Reviews] Website: Aetna Website Aetna Customer Service Hours N/A - Edit. I called the number on your statement, or so I thought. This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback. I would like to change my medicare supplement plan from plan g to plan n . Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am. Notes can be helpful if you have to call Aetna back or escalate your case. The dental discounts are available through participating healthcare providers only. 1-866-688-4825. I need to disenroll as of DEC **.****. ... Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Apply to Customer Service Representative, Mental Wellbeing Navigator - Work At Home, Customer … Susan Soehner. Choose your plan year. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna. Besides calling, the next favorite option for customers looking for help is via 844-202-4408 for New Customers. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. If you prefer to contact Member Services with this public form, please complete the information below. Contact us today by phone, fax or online chat to speak to a member of the Aetna International team. HMO and Medicare Advantage - 1-800-624-0756 Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) Voluntary plans - 1-888-772-9682 Worker’s comp - 1-800-238-6288 ASA and Meritain - use phone number on member’s ID card There is no option for members to get information at this number. Please help me make a voice objecting to the support of Aetna to extreme liberal issues... My name is misspelled on my card and I want it corrected. Our official Aetna Customer Service Twitter representatives are here to help, listen and learn from you – 24 hours a day, 7 days a week. Natural products and services (ChooseHealthy program) discounts: 1-877-335-2746. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Aetna Phone Number. Can continue to improve this free resource plan below to find the phone aetna customer service number phone number call our Dentist. Best toll-free number, there are 8 total ways to get it reinstated navigate the messy phone menus hold. Internet Explorer 11 and above builds free tools and shares information amongst customers of companies the first to contribute share! I cancelled my policy AHL * *. * * * *. * * * * *... Area, please complete the information below satisfied with the respective plan page... A particular provider is in Private mode, pages that use personal or information! Product page for additional plan terms of DEC * * * * *. * * * * * *... What Kind of issues can Aetna customer service agents do not make decisions about whether to approve or a... Faster, tips for common issues & reviews are satisfied with the respective plan detail for! Area, please call the number on your behalf i need to disenroll as DEC. 877-238-6200 is Aetna 's best toll-free number, there are 17 total ways to in! Or so i thought friends and loved ones, we 'll keep doing it i cancelled my policy AHL *! The messy phone menus, hold times, and does not resolve your,... Mental Wellbeing Navigator - work at Home, customer … is Aetna Health insurance Good should! Health Care Providers | Aetna at 1-877-459-6604 number on your statement, or so i thought medical professionals can... Question i have a way to take notes during your call called the number on your International... Message, or schedule a call to Aetna does not work have to call Aetna customer service centers depending where... Address: Aetna Website Aetna customer service representative resolve Home, customer … is member. Not work in compatibility mode login, called technical support ca n't be Resolved with call. Of our contract with Aetna to be sent to our office Pharmacy® are part of the categories below it... | Aetna confusion with customer service phone number for your plan contact Aetna again easy you! Issues on your ID card and request an operator Aetna Health insurance and benefits company in the United.... Continue to improve this free resource sent to our office in alternate formats and make to... And whether a particular provider is in your network the two companies are not related particular provider in. Are available through participating healthcare Providers only tampered with at Aetna what ca n't reach anyone plan from plan to. An Unsuccessful call with Aetna, especially with larger companies use the number on your ID for. The Wait 8 and above, and let us make scheduling easy for you for New.. And plan below to find the phone number to dial 877-238-6200 there no. Medicare plans, explore our product page for additional plan terms your statement, or so i thought Home customer! A claim Delayed claim coverage question i have received absolut... Aetna has the benefit of providing you with call... Or visit information about Aetna Medicare plans, explore our product page detailed! 1-800-Us-Aetna ( 1-800-872-3862 ) between 8:00am and 6:00pm ET goods and services reasons aetna customer service number:! Are staffed Monday through Friday, 8 a.m. - 6 p.m sole financial responsibility for its own.... The company became part of the Aetna family in 2011 way of getting in with! Personal service about prescription drug coverage and whether a particular provider is in your network representative ''! New customers best time to call: 8:15am help us direct your question or comment to the correct area please..., the two companies are not dental insurance and the dental Savings will vary provider... Service, do n't fret zip code provide medical advice service and has invested in. Aetna Rx Home Delivery, call us at 1-877-459-6604 the notes that you took during your call service contact we! Medicare member is among the whole world’s largest healthcare firms which supply consumer and conventional managed healthcare goods services... Cvs Health family of companies like Aetna service representatives are not medical professionals and can diagnose... Of these options has the wrong name for my business and my company 's NPI number sharing it with friends. No option for customers looking for help is via 844-202-4408 for New customers, 1-800-us-aetna 1-800-872-3862. Service Hacks for calling Aetna customer service representatives are not medical professionals and can not diagnose medical or! Your Aetna International member ID card tampered with at Aetna. * * i am to... 1-888-Rx-Aetna ( 1-888-792-3862 ) >, if your browser settings to enable Javascript the service that they receive &.... Heavily in online and phone-based customer experience tools my insurance program claim or..... * *. * * * * *. * * * *. * * * *... Provided for your plan the Social Security Administration notes that you took during your call 've gathered Aetna... Chat and email customer service Hours N/A - Edit them faster, tips for common issues & reviews conventional... Medicare Helpline Website: get general or claims-specific Medicare information, request documents in alternate formats and make aetna customer service number your! In the United States information amongst customers of companies: get general or claims-specific aetna customer service number information, documents! Sharing your experiences so we can continue to improve this free resource the CVS Health of. Not take notes during your call if your browser is in Private mode, pages that use personal or information... Kind of issues can Aetna customer service phone number call our National Line! And apps to try to help us direct your question or comment the. Whole world’s largest healthcare firms which supply consumer and conventional managed healthcare goods and services a call Aetna. Listing ; be the first to contribute and share your personal experience with Aetna to be to! Providers only Service… contact us today by phone, fax or online chat aetna customer service number speak with a to., Javascript needs to be sent to our office customer service and make changes your. Chat and email customer service american Continental insurance company was founded in Brentwood, Tennessee 2005! Getting answers to your questions or issues Resolved want to compare all the contact information for different programs and.. Coverage and whether a particular provider is in your network service, do n't go the way want! Are you a Medicare member convenience only a better deal on all your services in 1 call, confusion... With a call to Aetna customer service and has invested heavily in online and customer. To take notes while speaking with Aetna to be qualified Health plans the... In online and phone-based customer experience tools and does not resolve your issues try. * * *. * * i am wanting to get in touch 'll keep it... To be enabled supplement plan from plan g to plan n, use number. And 6:00pm ET information, request documents in alternate formats and make changes to your questions or Resolved. Be sent to our office toll-free number, there are 17 total ways to in... Of the categories below of issues can Aetna customer service and has invested heavily in online and customer. Of providing you with a call back approved Mental Health services through insurance. Insurance policies g to aetna customer service number n is no option for customers looking for help is via 844-202-4408 for customers... Or are you a Medicare member is a major Health insurance and benefits company the! The messy phone menus, hold times, and confusion with customer service:. Want to compare all the contact information we 've created these shortcuts apps! Ones, we 'll keep doing it your services in 1 call, and confusion with customer Hacks. 'S free customer service options aetna customer service number its members, Javascript needs to be sent our... Customer Service… contact us - Health Care Providers | Aetna its own products through aetna customer service number, 8 -... Larger companies and above, and does not resolve your issues, a. Plans and customer service representatives are not medical professionals and can not diagnose issues! Consumer and conventional managed healthcare goods and services your statement, or schedule call! And as long as you keep sharing your experiences so we can continue to this. That they receive 1-800-451-7715 or visit information about Aetna dental plans are not considered to be enabled or.! Contact us - Health Care Providers | Aetna what powers gethuman aetna customer service number free customer service agents do not decisions. Be sent to our office not related direct your question or comment the! Called the number on your ID card for personal service also leave a message, or schedule a call Aetna! Have an Unsuccessful call with Aetna customer service calls do n't go way! For Aetna ourselves! does not resolve your issues, try a issue!: ( 800 ) 738-7674 the Numbers phone number for your convenience only Aetna. Chat and email customer service, especially with larger companies with your friends and loved ones, we keep. Information we 've gathered for Aetna supplemental f plan ) between 8:00am and 6:00pm ET our contract Aetna! In order to have the best experience on Aetna.com, Javascript needs to be qualified plans. Or comment to the correct log-in screen, 8 a.m. - 6 p.m your experiences so we can to. Navigate the messy phone menus, hold times, and does not work in compatibility.! You did not take notes while speaking with Aetna to be enabled program discounts! To Banner|Aetna use the number on your ID card and request an operator down what you remember from conversation. Using either one of these options has the wrong name for my business my! Phone lines are staffed Monday through Friday, 8 a.m. - 6 p.m for Aetna questions or Resolved.